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Public Information Officer

Pakistan Civil Aviation Authority

Public Information Officer under Right of Access of Information ACT 2017

Mr. Muhammad Aslam Bhutto
Senior Additional Director Coordination, Headquarters PCAA
Terminal-I, JIAP, Karachi

Contact Number: +92-21-99242024


Useful Links

Airport Services

CAA has been putting in efforts to cope with the speed with which change in civil aviation activities are taking place regionally / globally. The expectations from the Government of Pakistan, International Civil Aviation Organization (ICAO), other related international bodies, customers, internal / external stakeholders, etc. have also grown rapidly in proportion to the pace at which improvements in aviation industry are taking place. Information Technology has a pivotal role to play in this era not only in ensuring enhanced performance standards in organizational responsibilities but also in terms of dissemination of information.

I am extremely pleased to share that Pakistan Civil Aviation Authority, as part of its on-going improvement program and in pursuit of its Vision to be a World class service provider in the aviation industry, has revamped its official website. view more
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AT Operating Licences

Flight Standards

Recently updated

Capability List
Approved Organization
Airworthiness Directives
Regular Public Transport
Charter Air Transport Services
Aerial Work Services
Flying School
Ground School
Air Operator Certificate
Procedure for Obtaining Approvals and Services
Air Navigation Orders
• Airworthiness ANO updated...
• CAAF ANO updated...
• Manuals AT updated...

Services for Passengers with Reduced Mobility

We pride ourselves on making our airports and services accessible to passengers with restricted/reduced mobility and special needs. Facility is available for all privileged Special passengers and senior citizens. Facilities are signposted and identified with the standard International Sinology. Passenger with such needs should notify their airlines ahead of their visit. They can contact concerned airlines for wheel chair service on their special counters in Arrival and Departure Halls/Concourse Hall.

For the purpose we have Fast track for arriving/departing formalities, Elevators and smooth ramp for passenger using wheel chair, designated washrooms and specified parking for special persons are also available.

Senior Citizens

Customer Feedback Form - Cargo Complex

Download Customer Feedback Form - Cargo Complex | Click here

Customer Feedback Form - Cargo Complex may be sent to the following email addresses mentioned against the respective locations/ airports:

Locations / Airports Email Address
  Jinnah International Airport
  Allama Iqbal International Airport, Lahore
  Islamabad International Airport
  Bacha Khan International Airport, Peshawar
  Multan International Airport
  Quetta International Airport
  Sheikh Zayed International Airport, R.Y.K
  Faisalabad International Airport

  • Customer Complaint / Feedback Form, duly filled-in, may be sent to respective Cargo Manager which will be automatically copied to respective airport Manager and Additional Director Cargo (Ops & Dev) HQCAA, Terminal-I, Jinnah International Airport, Karachi for information and follow-up.
  • Customer Complaint / Feedback Form may also be faxed to Additional Director Cargo (Ops & Dev) HQCAA, Terminal-I, Jinnah International Airport, Karachi at +9221 99242265 or mail on the given address.
  • Additional Director Cargo (Ops & Dev) may also be contacted on +9221 99242536 regarding any Complaint / Feedback.
Download in PDF | Download
Cargo Charges by NBP

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